Question 1

How does the ordering process work?

Accepted Answer

It's simple! Choose your product tier, upload 3-10 photos of your subject, add any special instructions, and complete checkout. We'll create a 3D model, show you a preview for approval, then print and ship your custom piece.

Question 2

How many photos should I upload?

Accepted Answer

We recommend 3-10 photos from different angles. More photos give us more options to choose from when creating the best possible 3D model. Clear, well-lit photos work best.

Question 3

What if I don't like the 3D model preview?

Accepted Answer

You'll receive a preview of your 3D model before we print. If you're not satisfied, you can request changes or a different photo be used. We want you to love your final product!

Question 4

Can I order multiple items at once?

Accepted Answer

Yes! Add multiple items to your cart. You'll even get a 10% cross-product discount when ordering different product types together.

Question 5

What's the difference between the tiers ($50, $100, $200)?

Accepted Answer

The tiers differ in color complexity. $50 (One Color) is a single solid color. $100 (Easy Color) includes 2-5 colors with clear boundaries. $200 (Multi-Color) captures complex gradients and detailed color patterns.

Question 6

How big are the finished prints?

Accepted Answer

Standard prints are approximately 3-4 inches tall. If you need a specific size, let us know in the special instructions and we can provide a custom quote.

Question 7

What material are the prints made of?

Accepted Answer

We use high-quality PLA filament on Bambu Lab printers. PLA is durable, eco-friendly, and produces excellent detail. It's safe for display but not recommended for outdoor use or extreme temperatures.

Question 8

Is this AI-generated art?

Accepted Answer

We use AI to assist in creating the 3D model from your photos, but every model is reviewed and refined by human artists. The final product is printed on professional 3D printers in our USA facility.

Question 9

How long does shipping take?

Accepted Answer

Production typically takes 5-10 business days. Standard shipping via USPS Priority Mail takes an additional 2-5 business days. Total time from order to delivery is usually 1-2 weeks.

Question 10

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only. We're working on international shipping options - sign up for our newsletter to be notified when it's available!

Question 11

Can I pick up my order locally?

Accepted Answer

Yes! We offer free local pickup. Select 'Local Pickup' at checkout and we'll coordinate a pickup time once your order is ready.

Question 12

How are the prints packaged?

Accepted Answer

Each print is carefully wrapped and cushioned in a sturdy box to ensure it arrives safely. We take great care in packaging to prevent any damage during shipping.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, Apple Pay, and Google Pay through our secure Square checkout. All transactions are encrypted and secure.

Question 14

Do you offer refunds?

Accepted Answer

We stand behind our work. If there's an issue with your order, contact us and we'll make it right - whether that's a reprint, adjustment, or refund.

Question 15

Can I use a referral code?

Accepted Answer

Yes! Enter your referral code at checkout to receive a discount. If you don't have one, ask a friend who's ordered from us - they can share their code and you both benefit!

Question 16

Can I order a reprint of a previous order?

Accepted Answer

Absolutely! We keep your 3D model on file. Contact us with your order number and we'll set up a reprint at 20% off the original price.

Question 17

Do you make custom products not listed on the site?

Accepted Answer

We love custom projects! Use the contact form on our product pages or email us directly at matt@coolideadesigns.com to discuss your idea.

Question 18

How can I contact customer support?

Accepted Answer

Email us at matt@coolideadesigns.com or use the contact form on any product page. We typically respond within 24 hours during business days.

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